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LXZART is an online-only store. Every order is checked and carefully packed before dispatch.

Processing Time

Most orders are processed within 2–5 business days. Processing time is separate from delivery time. Processing may take slightly longer during holidays, high-demand periods, or for customized products.

Estimated Delivery

Most orders are estimated to arrive within 7–15 business days after dispatch.

Delivery times are estimates and may be affected by carrier delays, customs processing, holidays, weather, or remote destinations.

Shipping Rates

Shipping costs and any available shipping offers are calculated at checkout based on the products in your order and the delivery destination. The applicable shipping charge will be displayed before payment.

Tracking

When tracking is available, tracking information will be sent by email after your order has been dispatched.

Customs and Import Charges

International orders may be subject to import duties, taxes, or customs charges. These charges, when applicable, are determined by local authorities and are the customer’s responsibility unless otherwise stated at checkout.

Shipping Address

Please check your shipping address carefully before placing your order. If you need to make a correction, contact us before the order is dispatched. Address changes cannot be guaranteed after dispatch.

Delayed Orders

If your tracking has not updated or your order appears to be delayed, please contact us using any contact link in the website footer. We will help you check the shipment status.

Damaged or Incorrect Orders

If your item is damaged through no fault of your own, or if you receive the wrong item, please send your order number together with clear photos or a short video of the product and its packaging using any contact link in our website footer.

Once the issue has been reviewed and confirmed, we will arrange a replacement in accordance with the LXZART Lifetime Replacement Promise.

Support

For shipping or delivery questions, please contact us using any contact link in the website footer. We normally respond within 24 hours.