Refund policy

Return & Refund Policy

At lxzart, we want you to feel confident when ordering our posters and custom wall art. Please review the return and refund terms below before placing an order.

Return Eligibility

Returns are accepted for non-custom products within 14 days after delivery. Returned items must be unused, undamaged, and in original packaging.

Custom Products

Custom products are made specifically for each customer and are not eligible for return unless they arrive damaged, defective, misprinted, or incorrect.

Damaged, Defective, Misprinted, or Incorrect Items

Damaged, defective, misprinted, or incorrect items are eligible for replacement or refund. Customers should contact us within 7 days of delivery with clear photos, order details, and a description of the issue.

Refunds

Refunds are processed to the original payment method within 5-10 business days after the return is inspected and approved. Processing time may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping for non-quality-related returns. lxzart covers the cost when the item is damaged, defective, misprinted, or incorrect.