FAQ

What do I receive when I order?

You receive the printed poster design shown on the product page. Frames are not included unless the product page clearly says otherwise.

Are frames included?

No. Our standard posters are sold unframed so you can choose the frame style that best fits your room.

What sizes are available?

Available sizes may vary by product. Please check the size selector on each product page before ordering. If you are unsure which size to choose, see our Size & Material Guide.

How long does order processing take?

Most orders are processed within 2-5 business days before shipment. Custom items may take longer because they require design preparation.

How long does shipping take?

Delivery time depends on your country and shipping carrier. Most orders arrive within 7-15 business days after dispatch, but remote areas, customs processing, and seasonal delays may extend delivery time.

Will I receive tracking?

When tracking is available, you will receive tracking information by email after your order ships.

Can I return or exchange my poster?

Please check our Refund Policy for the full return rules. If your item arrives damaged or incorrect, contact us with your order number and clear photos so we can help.

Can I cancel my order?

If your order has not entered production or shipping, we may be able to cancel it. Contact us as soon as possible with your order number.

How do custom portrait posters work?

Place your order, provide the required photo or design details, and our team will prepare the custom artwork. Make sure the photo is clear and high resolution for the best result.

Can I request a specific artist, album, or design?

You can contact us with suggestions. We cannot guarantee every request, but we use customer feedback to plan future designs and collections.

Is Lxz affiliated with the artists or brands shown?

Unless clearly stated, Lxz is not affiliated with or endorsed by any artist, label, brand, or rights holder mentioned on this site.