Shipping policy

Shipping Policy

Thank you for shopping with Lxz. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Most orders are processed within 2-5 business days after payment is confirmed. Processing time may be longer during holidays, high-volume periods, or for custom products that require design preparation.

Shipping Time

Estimated delivery time depends on your country, address, and carrier. Most orders arrive within 7-15 business days after dispatch. Delivery may take longer because of customs processing, remote locations, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Regions

We offer shipping to supported countries and regions shown at checkout. If your location is unavailable at checkout, we currently cannot ship to that address.

Shipping Rates

Shipping rates are calculated and displayed at checkout before payment. Rates may vary based on destination, order size, and available shipping methods.

Tracking

When tracking is available, tracking information will be sent to the email address used at checkout after your order ships. Please allow time for tracking updates to appear after the carrier receives the package.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order. If you entered the wrong address, contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or shipping.

Lost, Delayed, Or Damaged Packages

If your package is delayed, lost, or arrives damaged, contact us with your order number and clear photos if applicable. We will review the issue and help with the next steps.

Customs, Duties, And Taxes

International orders may be subject to import duties, taxes, customs fees, or local charges. These fees are the responsibility of the customer unless otherwise stated at checkout.